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  • Order Policies

    100% Satisfaction Guarantee

    If you're not 100% satisfied with the style, color or quality of of products & Services that has been ordered on lane7.ng, we'll work with you to make it right. Simply contact us within 5 calendar days after delivery to your home and we'll walk you through returning your purchases.

    We'll send a replacement of equal value at no additional charge. Ask for the details of our Satisfaction Guarantee here to ensure your order qualifies.

    Same Day Delivery

    Yes, we can deliver your order on the same day of your purchase is made online. Available on orders before 10am.

    Speak to our customer care agent today, to be aware of the details.

    14-Day Price Guarantee

    Worried that a product you want may go on sale soon? If you buy a product from us and see it at a lower price within 14 calendar days after your original purchase, just give us a call at 08038596848 and we'll refund the difference!

    Be sure that the sale item has the same options as your original selection, and that the sale price is live on the site when you contact us to claim the guarantee. If these criteria are met, we'll give you a credit for the difference in price.

    Warranty

    What's covered; Manufacturer defects and shipping damage reported as soon as the product is recieved. Customers will ensure integrity of supplied items at the time of delivery.

    Warranty does not cover damages resulting from: Improper installation, operation or cleaning, Normal wear and tear, Excessive exposure to heat, sunlight or moisture, Damage from children, pets or insects, Improper cleaning, Alteration of any kind, Power Surge, Physical damage

    Shipping & Delivery

    We offer our customers opputunity to make orders online and pickup directly in stores. Alternatively, we are able to ship directly to your door step

    Shipping Fees & Methods

    Prices of products dispalyed on site does not include shipping fee. You will be contacted immediately after your order placement to discuss shipping fee. Customers are allowed to call our help center in order to know the cost for order shipment.

    We offer our customers the opputunity to make orders online and pickup directly in stores. Alternatively, we are able to ship directly to your door step

    - Standard Shipping

    Standard Shipping is the default shipping method for most items and includes delivery by a small parcel carrier. Deliery time is within 2 - 5 days. Some custom made items require to 14 days for delivery to customers

    - Expedited Shipping

    Priority Ground Shipping includes 1-3 day delivery by a small parcel carrier. Priority Ground shipments are prioritized to pack and ship earlier than Standard Ground shipments.

    - Express Shipping

    Express Shipping includes next day delivery by a small parcel carrier, once the items ship. Processing time is additional and will vary by product.

    Order Cancellation & Returns Policy

    Because many of our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:

    Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized.

    Address changes are not permitted once the manufacturer has shipped your product.

    If you cancel your order during this 24 calendar hour period, we will refund your money.

    If you cancel your order during this 24 calendar hour period, we will refund your money.

    On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.

    If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 12 hours after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you. All damaged shipments must be signed for as damaged.